Highlights
- Automation allows cameras to provide coverage of all key areas
- “Live Look” solution achieved strategic goals without taxing infrastructure
- Image quality was excellent; detailed images allowed monitoring of food and employee presentation
- Camera presence encouraged employee compliance and improved service
- Sales and transactions increased in every category vs. non-camera stores
- A scalable solution, both affordable and quick to roll out
Ever grabbed a slice of pizza in a mall or airport? Then you probably know Sbarro. The company owns more than 500 restaurants (and many more are franchised) in 46 states.
Like many quick-serve restaurants, performance and profitability depend on the customer experience. Food must be plentiful, visible and appetizing. Employees must engage with the customer and present a positive image.
Video monitoring helps ensure that these conditions are met.
Unfortunately, with so many stores in widespread locations, bandwidth limitations make continuous real-time video monitoring impractical for Sbarro.
So, we needed to get creative.