CUSTOMER-FOCUSED

We take great pride in our customer service operation and it’s a competitive advantage for our customers. We successfully handled 100,000 service calls for 70,000 rooftops across North America in 2015. Our process is streamlined and customer-focused. We provide you with a single point of contact. You will get updates quickly and easily, from someone you can count on.

COMPREHENSIVE TOOLS

We offer each customer a toll free phone number, unique email address and their own web portal to share information across teams and work directly with our customer support organization. These tools are designed to facilitate rapid troubleshooting and eliminate guesswork when onsite.

SUPPORT TEAM

Our professional customer service and technical support representatives are available 24/7 and are trained to quickly assess your issues and avert any unnecessary service calls. We follow-up on every service call to ensure your satisfaction.

OUR CUSTOMER-FOCUSED PROCESS

INDUSTRY LEADERS RELY ON SECURITY SOURCE